Privacy Notice – LSH Express Logistics

At LSH Express Logistics, we are committed to protecting your personal data and upholding your privacy rights. This Privacy Notice explains how we collect, use, share, and protect personal information when you engage with our logistics services, websites, platforms, or communicate with us.

1. Who We Are

LSH Express Logistics is a company specialized in freight forwarding, supply chain solutions, and digital logistics tools, including web-based portals and API access. For all data processing activities described herein, we act as the data controller.

If you have any questions or concerns, you can contact us at:

Email: gez@lsh.lv
Phone: +371 2 66 99 666
Address: 7 Niedru iela, Jelgava, LV-3001, Latvia

2. What Personal Data We Collect

We may collect the following categories of personal data:

Contact details (name, email, phone number)
Company affiliation and job title
Login credentials for digital services
Shipment and logistics-related data
IP address, browser info, device ID, location data
Communication preferences and marketing consents
Any personal data included in documents you provide (e.g., customs forms, ID verification)

3. How We Collect Your Data

We may collect personal data directly from:

You (via forms, emails, portals, calls)
Your company (if you’re an employee or representative)
Website interactions and cookies
Public sources or business databases
Integrated digital services (e.g., API keys)

4. Why We Process Your Data

We process your data for the following purposes:

To provide and manage logistics services
To enable account registration and secure access
To fulfill legal and contractual obligations (e.g., customs regulations)
To provide customer support and respond to inquiries
To analyze usage of our website and digital tools
To send service-related communications
To provide marketing (only if consented)

5. Legal Basis for Processing

We rely on the following legal bases:

Performance of a contract (e.g., for shipping, customs clearance)
Legal obligations (e.g., regulatory compliance)
Legitimate interest (e.g., to improve services)
Consent (for marketing or optional cookies)

6. How We Share Your Data

We may share personal data with:

Internal departments within LSH Express Logistics
Subcontractors, carriers, customs agents, and service providers
IT and cloud hosting partners
Regulatory or legal authorities when required

We do not sell personal data.

7. International Transfers

In some cases, your data may be transferred outside the EU/EEA. If this occurs, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).

8. How We Protect Your Data

We implement appropriate technical and organizational measures including:

Secure server infrastructure
Role-based access controls
Data encryption where applicable
Employee confidentiality training

9. How Long We Keep Your Data

We only retain your data as long as necessary for the purpose for which it was collected, or as required by law (e.g., tax and customs regulations).

10. Your Rights

You have the following rights under applicable data protection laws:

Right to access your personal data
Right to rectify incorrect or outdated data
Right to erasure (in some cases)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent (for marketing)

To exercise your rights, contact us at gez@lsh.lv.

11. Cookies and Tracking

We use cookies and similar technologies. For more details, see our Cookie Policy.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Material changes will be communicated via our website or directly to affected users where appropriate.

13. Contact & Complaints

If you have any concerns, contact us first. You also have the right to file a complaint with your local data protection authority.

LSH Express Logistics
7 Niedru iela, Jelgava, LV-3001, Latvia
Tel.: +371 2 66 99 666
E-mail: gez@lsh.lv
Registration Nbr.: 40003566121